Courtesy Returns

Tigris allows Courtesy Returns as long as you notify us within 30 days of your receipt of product. Once we receive the returned product from you and verify that it is in sellable condition, we will issue credit immediately, minus a 10% re-stocking fee. Certain Special Order items may require a 25% re-stocking fee.

1. Customer notifies Tigris within 30 Days.
2. Tigris provides an RGA#.
3. Customer writes RGA# and affixes return label on outer shipping box (not the manufacturer’s box).
4. Customer ships product and manufacturer box inside an outer shipping box to Tigris.
5. Tigris credits customer for received, sellable product and manufacturer box, minus re-stock fees.

Defective Product

Tigris will help you with any products defective from the manufacturer. We will pay for you to ship any defective product back to us, and we’ll cover shipping if you choose to order a replacement of that same product.

1. Customer notifies Tigris within 30 Days.
2. Tigris provides an RGA#.
3. Customer writes RGA# on outer shipping box (not the manufacturer’s box).
4. Customer holds product for pickup for ten days from when Tigris provided the RGA#.
5. Tigris will have product picked up from customer at no charge to the customer.
6. Tigris credits customer for full amount of product once defective product is received.
7. Customer issues a new PO if replacement product is needed. Tigris will not charge shipping on this replacement PO.

Damaged Product

Tigris will help you with any products that arrive damaged. While we take every precaution to reduce the likelihood of damages, some damages will occur, and we apologize for your inconvenience. We ask for your cooperation so that we can rectify the situation as quickly as possible.

1. Customer refuses any visible damages, whether LTL or Parcel. Please note all damages on the LTL Bill of Lading.
2. Customer notifies Tigris within two business days of receipt of damaged product.
3. Tigris provides an RGA# and will provide credit for certain products that are not to be returned (e.g. broken porcelain). For products to be returned to Tigris, proceed to next step.
4. Customer writes RGA# on outer shipping box (not the manufacturer’s box).
5. Customer holds product for pickup for ten days from when Tigris provided the RGA#.
6. Tigris will have product picked up from customer at no charge to the customer.
7. Tigris credits customer for full amount of product once damaged product is received.
8. Customer issues a new PO if replacement product is needed. Tigris will not charge shipping on this replacement PO.

Please also refer to our privacy policy, our purchase order policy, and our sales order policy pages.